Last updated: November 29, 2023
At TitusPlus, protecting your privacy and information security is paramount to us. As a technology platform that connects users with healthcare providers to treat erectile dysfunction, we are committed to ensuring the confidentiality of your data. This Privacy and Security Policy outlines how we collect, use, and disclose personally identifiable information (“Personal Information”) that we gather from our website, TitusPlus.ca, and the Services we offer.
Please take the time to review this Privacy and Security Policy carefully. It explains in detail how we handle the information we collect from visitors to our website and users of our Services. This Policy is an integral part of our general Terms and Conditions, which can be found here. Any terms not defined in this Policy can be found in the Terms and Conditions.
It is important to note that TitusPlus does not provide medical advice or prescribe medication. For more information on how we disclose your information through our Services, please see the section below on information disclosure. Using our website or Services, you acknowledge and agree that your Personal Information will be handled as outlined in this Policy.
We reserve the right to modify, add, or remove sections of this Policy at our discretion. Any significant changes will be communicated on our website or through direct communication. All changes will be effective immediately upon posting on our website.
INFORMATION WE COLLECT ABOUT YOU
We may collect Personal Information directly from you, as well as from third parties. Additionally, we collect information automatically through your use of our website and Services.
What We Collect From You: Personal Information and More
At TitusPlus, we collect Personal Information directly from you through this Site and our Services. When you register, we ask for essential details such as your name, date of birth, address, email, and phone number. You’ll also create a user ID and password and provide a government or picture ID.
Why Email Matters: Correspondence and Medical Information
By providing us with your email address, you agree that it will be the main channel for communication regarding your account, medical information, and prescriptions. Remember that we are not responsible for any unauthorized access to your email account by third parties.
Medical Profile: Sharing Health Information
You’ll need to complete a medical profile as part of our Services. This allows you to communicate health-related information to your healthcare provider. We’ll also share your Personal Information, like registration details and picture ID, with the licensed provider handling your medical needs. To learn more about the privacy practices of our healthcare providers, please visit the privacy notice available here.
Secure Technology: Real-Time Communication with Your Provider
You can safely transmit additional Personal Information directly to your healthcare provider through our platform. This can be done via live chat, telephone, video, audio, and secure messaging. We use “store and forward” technology to securely transmit your health information to your provider for effective and efficient care.
Prescriptions Made Easy: Facilitating Delivery
If your provider authorizes a prescription, our TitusPlus Services make placing and delivering that prescription seamless.
At TitusPlus, your privacy and satisfaction are our top priorities. We strive to provide a seamless and secure experience for all your healthcare needs.
HIPAA Does Not Apply to Your Information
The information you share through our services, whether shared with a provider or a pharmacy, is not considered “protected health information” and is not subject to HIPAA regulations. It’s important to note that HIPAA does not apply to all entities or individuals involved in health information. However, those laws will handle any medical or health information you provide that is protected under state or federal laws.
Secure Payment Information
When placing an order, you are required to provide payment information. Payments made through our website are processed by our trusted third-party payment processor, Network Merchants, LLC (NMI). For more information about their privacy practices, please visit their privacy policy at https://www.nmi.com/privacy-policy.
Information from Third Parties
We may also receive personal information about you from third parties, including social media sites, advertising providers, and data analytics providers. Additionally, we collect additional personal information from the providers and pharmacies that provide diagnosis and treatment.
Automatic Information Collection
Like many other websites, we automatically collect information about your use of our site and services. This includes your browser type, operating system, web pages visited, links clicked, IP address, internet service provider, device ID, approximate location, referring URL, data on how and when you use the site, and average time spent. Some of this information may be considered personal information. If applicable, we may combine this information with other data collected about you, including your account information.
Cookies
Enhance your experience on our Site with cookies and user tracking mechanisms. These tools, such as small files stored on your hard drive, help us collect information about your Site usage, improve our services, and provide a customized experience.
Most browsers automatically accept cookies, but you can turn off this function. However, disabling cookies may impact your ability to enjoy and utilize our Site fully. Please keep in mind that certain cookies are essential for the proper functioning of the Site and cannot be turned off.
Discover targeted advertisements on our Site thanks to third-party ad networks like Google, Facebook, Instagram, Snapchat, and other social media platforms. These networks may collect information about you when you visit our Site to deliver relevant ads on various platforms. Be sure to review the privacy policies of these networks to understand their use of cookies and other technologies. If you wish to opt out of receiving targeted advertising, look for the “Ad Choices” icon within the ads or visit http://www.networkadvertising.org or http://www.aboutads.info for more options.
Analytics
To improve our understanding of Site traffic and enhance your experience, we use analytics tools like Google Analytics. This helps us collect information about your usage and provide reports on traffic and user behaviour. You can learn more about how Google uses this data and opt out of our use of Google Analytics by visiting their privacy policy at http://www.google.com/policies/privacy and the opt-out page at https://tools.google.com/dlpage/gaoptout.
We value your privacy and strive to make your experience on our Site as seamless as possible.
Social Media
Connect with us on social media platforms like Facebook, Twitter, Snapchat, and Instagram. Please note that anything you share on social media is not confidential. We may share your comments or content on our site and social media pages. The privacy policies and terms of the social media providers govern your use of social media, so we encourage you to review them.
How We Use Your Information
- Provide our services, including connecting you with healthcare providers and processing prescriptions
- Communicate with you about the site and services, provide technical support, and deliver administrative notices
- Verify your identity and administer your account, including processing payments
- Improve the site and tailor it to your preferences
- Display advertising on our site and market services that may interest you
- Investigate potential violations and protect our legal rights
- Fulfill legal obligations and bring legal action if needed
- For any other purpose, with your consent
Opting out of Marketing Communications
To stop receiving marketing emails, click the “unsubscribe” link in a marketing email. Transactional emails about your orders or provider/pharmacy notifications cannot be opted out. To opt out of all emails, please email [email protected] and cancel your account.
Information We Do Not Collect
We do not collect sensitive information such as racial or ethnic origin, political opinions, religious beliefs, or genetic/biometric data. The health information we collect is solely for providing our services.
Minors Under 18
Our services are not intended for users under 18. We will promptly delete if we mistakenly collect information from a minor under 16 without parental consent. Please get in touch with us if you have any concerns about information regarding minors.
How We Share Your Information
We may share and disclose non-personally identifiable information without restriction, subject to applicable law. This includes sharing with third parties for marketing, advertising, research, and other purposes.
Protecting Your Personal Information
At TitusPlus, we take the security and privacy of your personal information seriously. Here’s how we handle and safeguard your data:
- Sharing with Providers: We may disclose your personal and health information to healthcare providers responsible for your care.
- Sharing with Employees and Affiliates: We may share your information with our employees and trusted affiliates to ensure we can provide you with the best possible service.
- Sharing with Pharmacies: We work with pharmacies to fulfill your prescriptions and coordinate medication orders.
- Sharing with Service Providers: We may disclose your information to service providers and vendors who support our website and services, assist with marketing and communications, and handle billing and collections.
- Compliance with Laws: We may share your information as necessary to comply with applicable laws or legal processes, such as responding to a subpoena or enforcing our terms and conditions.
- Company Transfers: In the event of a sale, merger, or other transaction involving the transfer of our company, your information may be shared with the acquiring party.
- Law Enforcement and Legal Action: We may disclose your information to law enforcement or other governmental agencies if required by law or to protect our or a third party’s legal rights.
- Marketing and Research: With your consent, we may share your information with third parties for marketing, advertising, research, and other purposes.
Safeguarding Your Information
To ensure the security of your personal information, we employ reasonable technical, physical, administrative, and organizational safeguards. However, while we take measures to protect your data, we cannot guarantee its absolute security during transmission.
Third-Party Sites
Please be aware that our privacy and security policy applies only to TitusPlus. If our site links to third-party websites, we do not control nor take responsibility for how those parties handle your personal information. Please review the privacy policies of these websites for more information.
Protecting Your Information
Your cooperation is crucial in safeguarding your personal information. Choose a strong password and keep it confidential. Be cautious when accessing your account on shared devices, and promptly change your password if you suspect any compromise. Additionally, protect your designated email address and restrict access to it.
Your privacy and security are important to us. If you have any concerns about your account or suspect unauthorized access, please get in touch with us immediately.
Access, Update, and Delete Your Personal Information
Easily access and update your information or deactivate your account from your profile page after logging in. If you need to access, correct, or update personal information, please get in touch with us at [email protected]. Our team will make every effort to respond to your requests promptly. Sometimes, we may only accept your request if it violates the law or results in accurate information. If we deny your request, we will explain.
Delete Your Personal Information
You have the right to request the deletion of your personal information at any time. We will try to comply with your request unless there are legal requirements or other reasons to retain the information. Please note that while we delete personal information from our active database, it may still exist in our archives. We may also continue to use non-personally identifiable information. Additionally, we may be unable to access or modify personal information disclosed to third parties.
Reporting Violations
If you believe there has been a violation of our Privacy and Security Policy, please report it to [email protected].
Questions and Concerns
If you have any questions or concerns regarding our Privacy and Security Policy, please don’t hesitate to contact us at [email protected].
Retention
At our company, we value and respect your privacy. We will only retain your Personal Information, including any Sensitive Personal Information, for as long as necessary and allowed by law. We consider several factors when determining how long to keep your information, such as the duration of our relationship with you, our legal obligations, and the need to protect our legal position. Rest assured that we are committed to maintaining your data’s utmost security and privacy.
Third Parties and Personal Information Disclosure
We want you to be informed about how your Personal Information is shared. In the past 12 months, we have disclosed all categories of Personal Information mentioned above to third parties, as detailed in the section titled “How We May Share Your Information with Others.” This is done solely for legitimate business purposes, as described in the “How We May Use Your Information.”
Sale or Sharing of Personal Information
To clarify, we do not sell your Personal Information for financial gain. However, under California law, certain data sharing with third parties for online marketing and behavioural advertising may be considered a “sale” or “sharing.” In compliance with these regulations, we have shared the following categories of information: identifiers and internet and other electronic network activity. Please note that we do not know whether any personal information of a consumer under 16 has been sold or shared.
Sensitive Personal Information
We value the sensitive nature of your Personal Information. Rest assured that we only use Sensitive Personal Information for the specific purpose for which it was collected. Your sensitive data is handled with the utmost care and confidentiality, ensuring that it is not used for other purposes.
Request to Delete Personal Information
As a valued customer, you have the right to request the deletion of certain Personal Information we have collected from you. We take your privacy seriously and are committed to honouring your requests.
Request to Access Personal Information
You also have the right to request access to and receive a copy of the specific pieces of Personal Information we have collected about you. We offer two convenient delivery options – mail or electronically in a portable and readily usable format. Certain exemptions may apply.
Right to Know
We understand the importance of transparency when it comes to your Personal Information. You have the right to request information about the Personal Information we have collected, including the categories of Personal Information collected, sources of Personal Information, the purposes for collecting, selling, or sharing Personal Information, categories of third parties with whom we have shared Personal Information and more.
Right to Correction
You can request a correction if you believe that any of your Personal Information is inaccurate. We strive to ensure that the information we maintain about you is up-to-date and accurate.
Right to Opt-Out of Sale or Sharing
We respect your choice to limit the sale or sharing of your Personal Information for online behavioural advertising. You have the right to opt out of this practice. Click the “Privacy Choices” link at the bottom of our website or follow the link to opt-out.
Right to No Discrimination or Retaliation
Your privacy rights are important to us; we want you to feel comfortable exercising them. Rest assured that you will not receive discriminatory treatment or retaliation from us if you exercise any of the above rights.
Proxy and Verification
You may submit requests on behalf of yourself a minor (if you are the parent or legal guardian), or authorize an agent to act on your behalf. Proper verification of your identity and the authenticity of your request is important to us. We may need additional information to verify your identity or the identity of your authorized agent.
Denial of Requests
While we strive to accommodate all requests, there may be circumstances where we cannot fulfill a request as permitted or required by law. In such cases, we will inform you accordingly. Additionally, if a request is excessive, repetitive, or manifestly unfounded, we may charge a fee to process or respond to the request.
Protecting Your Privacy Choices
Your privacy matters to us. To exercise your right to limit the use and disclosure of your Personal Information and to opt out of the sale or sharing of your Personal Information for online behavioural advertising, please click on the “Privacy Choices” link at the bottom of our website or use the opt-out link provided.
Categories of Personal Information We Collect
Discover what information we collect about you in our “Information We Collect About You” section.
Purposes of Collecting Personal Information
Find out why we collect the categories of Personal Information mentioned above in our “How We May Use Your Information” section.
Categories of Third Parties to Whom Personal Information is Disclosed
Learn about the types of third parties we share all categories of personal information with within our “How We May Share Your Information with Others” section.
Right to Request Access
Exercise your right to confirm if we are processing your Personal Information and to access that information.
Right to Data Portability
Obtain a portable and easily usable copy of the Personal Information you provided, allowing you to transfer the data to another controller without any obstacles if the processing is automated.
Right to Request Correction
Request the correction of any inaccuracies in your Personal Information, considering the nature of the information and the purposes of processing it.
Right to Request Deletion
Request the deletion of any Personal Information provided or obtained about you.
Right to Opt-Out
While we do not sell Personal Information for monetary gain, you have the right to opt out of the processing of your Personal Information for targeted advertising, the sale of information, or profiling that significantly affects you legally or otherwise.
Submitting a Request
Exercise your rights by contacting us at [email protected]. Please note that we may need to verify your request for security purposes.
Appealing a Rejected Request
If your request is denied, you can appeal our decision by submitting a request to [email protected] within a reasonable timeframe.
Contact Us
If you have any questions regarding this Privacy Information, please contact us at [email protected]. We are here to assist you.